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Top Sellers
1. XLAB Torpedo System 400
2. TriggerPoint Massage Total Body Package plus Ultimate Six Guidebook and U6 DVD
3. XLAB Carbon Wing 400i (World Champions' Choice)
4. yurbuds Inspire 200
5. Garmin - Bike Speed Sensor and Cadence Sensor
6. Garmin vivosmart
7. Garmin Forerunner 220 USB Charging/Data Cradle
8. Aqua Sphere Kayenne Lady Goggles - Polarized Lens
9. 2XU Men's Compression Tights MA1967b (XFORM)
10. XLAB Gorilla Carbon Cage

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Frequently Asked Questions (FAQ)

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Infrared Communications/Latest PPP Software

The Polar USB Infrared Interface does not work

Unable to get the Polar USB IRIF to work

Steps for the installing the Polar USB IR interface

  • Remove and read the sticker covering the USB connector.
  • Don't plug the interface into the computer before verifying you have the latest Polar PPP software installed that contains the USB driver. If unsure download the latest software update from Polar Finland.
  • You must have version 3.02.007 or above installed before plugging in the interface.
  • Windows will recognise the interface with the prompt: "Found New Hardware Polar USB Interface", then run the "Found new hardware wizard". Use the Windows default installation: "Install the software automatically", which will search, find and install the Polar USB driver. The installation should complete with the notification of "Polar USB interface is ready for use".
  • If the driver cannot be found by the wizard, try the manual install: "Install from a list or specific location:". The location of the driver will be at C:\Program Files\Polar\Polar Precision Performance\USB\w98 or \w2000, if you used the original PPP3 software default installation settings.

If the Polar USB Infrared interface does not work

  • The incorrect driver may have been loaded. This can occur if the USB IRIF was plugged in before the latest software update was installed. Check in the "Settings/Control Panel/System/Hardware/Device Manager", that the entry for the Polar USB Interface is not checked with an exclamation mark indicating the driver was not installed properly.
  • Unplug the Polar USB interface and un-install the Polar USB driver. To assist with doing this, download the Polar USB remove program (223Kb) to your hard disk. Run this program which will remove an incorrectly installed Polar driver.
    Download the Polar USB remove program »
  • After extracting and running the usb_remove_v1004.exe program, re-install the latest Polar PPP4 software update.
  • Once the software has been updated and verified, plug in the Polar USB IRIF again and follow the installation prompts. After Windows advising that the installation was successful and the device ready is for use, verify again in the "device manager" that the device is working properly.
  • Run the PPP software and open the "Options/Preferences/Hardware" and check the below settings. Please make sure that "Use Internal Infrared Port (Win 95 only)" is not checked.


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